1. In Baby2Teens Pediatric Dentistry, PLLC we work on “children’s time”. Each child has a different time frame when is good to see them in our dental office. Younger children should be seen in the morning because they are fresher and well rested. School children who need extensive dental treatment also should be seen in the morning for the same reason. In case of infants, we recommend seeing them in an hour that doesn’t interfere with their nap time. Very cooperative preadolescents or adolescents who need dental treatment we recommend to see them in the afternoon, so they can attend school in the morning. Of course, we will attempt to schedule your appointment at your convenience and make exceptions in special circumstances.
2. “Late cancellation” is considered if the appointment is cancelled or rescheduled with less than 48-hour notice. A “no-show” is a broken appointment.
– If your child is schedule for a hygiene appointment, late cancellation / no-show fee is $25
– If your child is schedule for a treatment appointment, late cancellation / no-show fee is $50
3. Patients who arrive 10 minutes or later to their appointments may be asked to wait or reschedule for another time. If you find that you are running late please call our office to tell us so. Otherwise we may not be able to see your child. We reserve the right to decline scheduling any future appointments for your child if there is a history of late or broken appointments.
4. If a family has two broken appointments within a one-year time period then we have the right to dismiss the family from the practice. For example, if a family only has 1 child, then after 2 broken appointments of the same child within one-year time, we have the right to dismiss that family from the practice; but if another family has 2 children and both miss one appointment, even if they were scheduled the same day, then it would be considered as two broken appointments, so we also have the right to dismiss that family.
5. Appointments before 10 am or after 3 pm on weekdays and appointments all day on Saturdays are considered to be “Premium Time”, due to the high demand of those hours. If your child has one «non-show» or «late cancellation», then we reserve the right to decline scheduling any future appointments for your child during the Premium Time, for one-year time period.
6. A parent or legal guardian must accompany each minor for the dental appointment. This is mandatory for the first dental appointment. After the first appointment, you can contact our office and send a written proof, with your signature and copy of ID, if you wish to assign another adult to accompany your child. You may choose whether or not to remain in the waiting area during your child’s dental appointment. Children almost do better in treatment without parents present but we are open to having one parent accompany your child.
7. The office contacts patients by phone calls and/or text message to confirm or remind appointments. We also may contact you via email. Please let us know if you wish to opt out of one or more of these communication options.
